Fair Payment Code

The Fair Payment Code is a voluntary code of practice for UK businesses, administered by the Office of the Small Business Commissioner on behalf of the Department for Business and Trade. It replaced the Prompt Payment Code in December 2024.

As a signatory, we commit to the code’s three core principles: being Clear, Fair and Collaborative with every supplier we work with.

What we commit to

• Pay all suppliers on time and within agreed terms.
• Pay at least 95% of all invoices within 30 days.
• Pay small businesses (fewer than 50 employees) within 14 days wherever possible.
• Never change payment terms without prior agreement.
• Notify suppliers promptly if a payment will be late, with a clear reason and revised date.

How we pay

We pay by bank transfer (BACS or Faster Payment). We don’t use supply chain finance, reverse factoring, or any other arrangement that would extend effective payment times. If you have a preference for how you’d like to be paid, let us know.

If something goes wrong

If a payment is late or an invoice is disputed, get in touch with us directly at [email protected] or call +44 (0)7709 125 335. We’ll acknowledge the issue within two working days and aim to resolve it within five.

If we can’t resolve a dispute between us, you can raise a complaint with the Small Business Commissioner.

Late payment interest

Under the Late Payment of Commercial Debts (Interest) Act 1998, suppliers are entitled to charge statutory interest on overdue invoices at 8% above the Bank of England base rate, plus a fixed compensation amount. We respect that right and would rather pay on time than put anyone in a position where they need to use it.